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Commonly Asked Questions

We're here to help! Below are answers to some of the most common question we get. If you do not see what you are looking for, please don't hesitate to reach out to us HERE


price tag icon Why Are There So Few Prices on The Website?

We get this one a lot and its a very fair question

There are 2 reasons why we do not have many prices on our website:

(1) Our website is not set up with a "Shopping Cart" system (yet), so its better to look at our website as an all inclusive, easy to access "catalog" of many of the products we have to offer.

(2) Keeping up with pricing on 9,000 products on our website can be a huge task. Currently, we have one hard working and red-eyed guy we keep locked up in our warehouse basement trying to stay on top of managing many of the various aspects of the website (of course we jest with the basement part...we don't keep it locked ;). Our other challenge is manufacturers regularly change their price for us and being able to stay on those kinds of changes are simply beyond our capabilities...for now. All that to say, we are looking into ways to improve this and eventually get to the place of providing the prices on a much larger scale. We appreciate you and your patience with our web-challenges. :) Remember, always feel free to email us for prices or call us on pricing on or ordering/price quote direct line at 608.520.0310 or contact us here

gift card icon Can I Buy A Gift Certificate?

If you would like to give someone a special gift, why not get them a A1 Gift Certificate! The gift certificates can be purchased in any amount. They can use this to shop though thousands of products online or at either of our stores. If you are interested in purchasing one or several, call us at 608.520.0310 or contact us here

delivery truck icon How Does Delivery Work?

A-1 Furniture uses a contract service to do all deliveries. Delivery times vary from day to day (depending on in-town, out-of-town, what side of town, etc.). The delivery service will call the evening before your delivery date to give you a two hour window time as to when your delivery will be made the following day. (kindly verify delivery date and address at this time). Be assured, the delivery team is very good at staying in the 2 hour window.

ONCE ESTABLISHED, THE 2 HOUR WINDOW CANNOT BE CHANGED! Generally calls for delivery on Tuesday through Saturday are made approximately between 8:00-10:00p.m. and calls for delivery on Monday are made on Sunday approximately between 4:00-6:00p.m. If you will not be available the evening before to receive your time, please call the store the morning of your delivery (between 9:30-10:00 a.m.)

IN THE EVENT NO ONE IS HOME AT THE TIME OF DELIVERY, A SECOND DELIVERY FEE OF THE SAME AMOUNT WILL BE CHARGED. If more than one delivery is required for your purchase, additional deliveries would be at regular delivery rates.

What is the cost?

We have some of the most reasonable rates in Southern Wisconsin. The cost varies based on the location and the volume of furniture we are delivering. Delivery fees in the city of Madison range from $69.99 - $89.99. Areas outside of Madison vary from $99.99 - $169.99.

You can learn more about delivery by clicking here.

truck icon Can I Pick Up My Purchase from the Store?

Our customer are always welcome to pick up their purchases, instead of having them delivered. At the time of purchase, your sales associate will explain to you (and on your invoice) the details of picking up your purchase. If you do, you do not set a time to pick up at the time of purchase, please make sure to contact us 2 days prior to picking up your items or you will have a 1-2 hour wait. Check your items thoroughly before leaving our store. A-1 is not liable for any damage to items after leaving our store. We strongly advise customers not to tie items on tops of vehicles and cannot assist or do it.

***A-1 Furniture is not responsible/liable for any damage to your items after leaving our store. In addition, A-1 is not responsible/liable for any vehicle damage and/or injury sustained by customers or other persons resulting from items leaving or falling from vehicles as a result of, but not limited to, improper loading, twine coming untied, twine breaking, etc. It is customer's responsibility to ensure items are adequately secured. We strongly advise customers not to tie items to the top of their vehicle.

bank icon Do You Offer Financing?

We have some really great options for you to help you get the furniture you want. Find out more here.

checkbook icon Can I Pay With a Check?

Yes. Please note that returned checks will be charged a fee of $25. Those not collected within 15 days will be turned in for collection in fees.

sofa icon What Warrenties Are Available?

Warranties are provided by manufacturers, not A-1. In the event a manufacturer goes out of business any warranty becomes null and void. Lifetime warranties are in effect as long as parts are available. Labor for any warranty is only covered for 1 year (including “lifetime warranties”). Transportation to and from customer's home for warranty repair is customer's responsibility. Mattress and box spring warranties are void if items are stained or soiled. Queen mattress/box sets require a center support on frames for warranty coverage. Seams and fabric on mattress/box sets carry a 1 year warranty regardless of the structure warranty. Normal wear and tear or misuse is not covered under warranty.

Because of the variety of different products and manufacturers, please feel free to always call us on the specifics of a warranty and how we can best serve you in the situation.

sheild icon How Can I Protect My New Furniture From Damage?

We offer the Guardsman Furniture Protection Plan. The Guardsman Furniture Protection Plan provides comprehensive coverage against stains and damages on leather, fabric and vinyl upholstered furniture as well as wood and other hard surface furniture for 5 years. We are committed to helping you keep your furniture looking as new as the day you bought it. Cost of the extended warranty varies on the type, the size and number of items you want covered. Feel free to include a request for pricing on what it would cost to include the optional Guardsman Warranty, when getting a quote on our website or from a sales associate. For more information, visit Guardsman or contact us @ 222-9200 for any other questions you have.

You can also learn about general care tips here

gears icon Are Special Order Lead Times Online 100% Accurate?

Not always. Arrival times for orders are estimates only, based on past experience.

calendar icon What If My Order Is Delayed?

Occasionally delays occur. A-1 is not responsible for delays.

Cancelled orders, regardless of reason, will be charged fees as stipulated on front of this invoice. Kindly review and initial each line of your special order to insure we are ordering the items you selected.

mattress icon Can I Return A Mattress or Boxspring?

Yes. Approved returns of mattresses incur a 25% fee, boxsprings incur a 50% fee. Both incur delivery and pick-up fees.

General Care

warrenty icon What's The Fine Print?

No cash or credit card refunds on any purchase (including down payments, layaways, returns, cancelations, special orders, etc. Any request for a cancellation or return must be approved by one of the store owners. A minimum fee of $100 or more based on store owner’s discretion will be charged for any cancellation or return and store credit issued for the remaining balance. However, in the case of a special order (items ordered that are placed that are shipped into A1) or a layaway the fee will be all money paid down, regardless, of reason for cancellation/return, i.e. too large, changed mind, didn’t like etc.

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